Customer Service Training
ComputerPREP’s line of business and professional development (BPD) books and ancillary training products is at the heart of successful learning programs at some of the world's most respected organizations.
ComputerPREP proudly offers the world renowned Crisp series. With over 200 titles on professional and business development topics, turn to Crisp for reliable, enjoyable, and simple self-study solutions. We also offer Crisp Instructor Guides to facilitate corporate seminars. We've recently added a blended series of Crisp titles that include interactive CBT (computer-based training) companion training courses.
Click on the product code for more information and helpful downloads.
Crisp Series (Self-Paced and Seminar books)
| Product | Product Code  |
Price | Purchase | |
|---|---|---|---|---|
| Crisp: Beyond Customer Service, Revised Edition | 1560524618 |  | ||
| Crisp: Call Center Success | 1560525789 | | ||
| Crisp: Call Center Success + CBT | 1423917472 | | ||
| Crisp: Calming Upset Customers, Third Edition | 1560526696 | | ||
| Crisp: Calming Upset Customers, 3/e + CBT | 1423917480 | | ||
| Crisp: Calming Upset Customers, Third Edition Instructor Guide | 1418847690 | | ||
| Crisp: Customer Satisfaction, Third Edition | 1560525231 | | ||
| Crisp: Customer Satisfaction, Third Edition: Instructor Guide | 1418846775 | | ||
| Crisp: Customer Service in the Information Age | 0619259094 | | ||
| Crisp: Customer Service in the Information Age + CBT | 142391757X | | ||
| Crisp: Managing Quality Customer Service | 0931961831 | | ||
 Crisp: Managing Quality Customer Service Instructor Guide | 1426090978 | | ||
| Crisp: Measuring Customer Satisfaction | 1560521783 | | ||
| Crisp: Quality Customer Service, Fourth Edition | 1560525991 | | ||
| Crisp: Quality Customer Service, 4/e Instructor Guide | 1418847682 | | ||
| Crisp: Quality Customer Service, 4/e + CBT | 1423917820 | | ||
| Crisp: Telephone Courtesy & Customer Service, Third Edition | 1560525770 | | ||
| Crisp: Telephone Courtesy & Customer Service, Third Edition Instructor Guide | 1418847585 | | ||
| Crisp: Telephone Skills from A to Z, Revised Edition | 1560525800 | | ||
Instructor-Led Materials
| Product | Product Code |
Price | Purchase | |
|---|---|---|---|---|
| Call Center | 0619148586 | | ||
| Call Center + CBT | 1418845809 | | ||
| Call Center + CBT Instructor Guide | 1418845795 | | ||
| Call Center Management | 0619148608 | | ||
| Call Center Management + CBT | 1418845825 | | ||
| Call Center Management + CBT Instructor Guide | 1418845817 | | ||
| Customer Relationship Management | 0619161418 | | ||
| Customer Relationship Management + CBT | 1418845981 | | ||
| Customer Relationship Management + CBT Instructor Guide | 1418845973 | | ||
| Customer Service: Listening, Responding and Resolving + CertBlaster & CBT | 1423951611 | | ||
| Excellence in Service: Basic | 0619148853 | | ||
| Excellence in Service: Basic + CBT | 1418846082 | | ||
| Excellence in Service: Basic + CBT Instructor Guide | 1418846074 | | ||
| Excellence in Service: Advanced | 0619214538 | | ||
| Excellence in Service: Advanced + CBT | 1418846104 | | ||
| Excellence in Service: Advanced + CBT Instructor Guide | 1418846090 | | ||
| Help Desk Technology | 0619068299 | | ||
| Help Desk Technology - Instructor Guide | 0619068302 | | ||