Academic Product Returns Policy (August 1, 2005)
A Return Merchandise Authorization (RMA) number and address can be obtained by contacting ComputerPREP Customer Service at (800) 228-1027, option 1, or by sending an e-mail request to Customer Service.
Academic Return/Exchange Policy for ComputerPREP and CIW Courseware
Physically defective products may be exchanged or returned at no charge. Customized or co-branded materials, special order products, self study products (including all Crisp titles), quick-reference cards and all software products (includes e-learning) may not be exchanged or returned. Only unopened/unused products in their original packaging are eligible for return or exchange subject to the provisions below. Exam vouchers are non-returnable and non-refundable.
All returns or exchanges require a Return Merchandise Authorization number, which must be clearly visible on the outside of the box. Please contact Customer Service at 1-800-228-1027 for additional information or to request a Return Merchandise Authorization (RMA) number and return shipping address. Do not return products to the shipping point of origin. Customers outside the USA/Canada may also submit return requests to Customer Service.
All returns or exchanges must be made within 60 days from the date of invoice and are subject to approval by an account manager and a minimum 15% restocking fee. Returns received more than 60 days from the date of invoice or without an RMA number on the outside of the box may be refused or subject to additional restocking charges.
All return/exchange policies are subject to change.